Highlighted
Contributor - Level 2

Seriously guys, this is no where Near TC quality.

I don't usually write posts like these, but now I feel it is in order.

I bought my TC Konnekt 24D as a 'no-brainer', trusting the reputation of TC Electronic as a builder of rock-solid audio equipment. It is now more than a year later, I have my 24D back from repairs (output pot was dead), installed the latest drivers and firmware, and *still* the audio cuts out *all the freaking time*. That, and the driver has serious problems seeing the interface at all without lots of rebooting.

I know about the DPC issue, and I have had some success in disabling my wireless adapter. Still I don't think this is an acceptable fix at all. I want to be able to surf the net and listen to audio on my hi-fi audio interface at the same time, period.

I seriously recommend that the driver software development team gets in touch with their colleagues at other manufacturers that also use DICE technology and who *have* been able to get it working as it should, and find a real solution.

I think the 24D is a very nice product. This driver issue needs to get sorted. Please.

Thank you,
Steven Kruyswijk
Tags (1)
StevenKruyswijk Contributor - Level 2 2008-09-10

2008-09-10

Seriously guys, this is no where Near TC quality.

I don't usually write posts like these, but now I feel it is in order.

I bought my TC Konnekt 24D as a 'no-brainer', trusting the reputation of TC Electronic as a builder of rock-solid audio equipment. It is now more than a year later, I have my 24D back from repairs (output pot was dead), installed the latest drivers and firmware, and *still* the audio cuts out *all the freaking time*. That, and the driver has serious problems seeing the interface at all without lots of rebooting.

I know about the DPC issue, and I have had some success in disabling my wireless adapter. Still I don't think this is an acceptable fix at all. I want to be able to surf the net and listen to audio on my hi-fi audio interface at the same time, period.

I seriously recommend that the driver software development team gets in touch with their colleagues at other manufacturers that also use DICE technology and who *have* been able to get it working as it should, and find a real solution.

I think the 24D is a very nice product. This driver issue needs to get sorted. Please.

Thank you,
Steven Kruyswijk

  • 0 Kudos
  • 16 Replies
  • Reply
Highlighted
Contributor - Level 2

Re: Seriously guys, this is no where Near TC quality.

That said, I can imagine that the frustration about these issues is as great, if not greater, amongst the developers themselves as it is amongst us users. I wouldn't want to add to that. Thank you for providing a platform to vent some of mine.

Is it too late to switch to BeOS yet?
Highlighted
Contributor - Level 2

Re: Seriously guys, this is no where Near TC quality.

I'm sorry to hear that you had an issue with the pots. Fortunately that is something that could be solved on our end.
The DPC issue is however not an issue that we can fix on our end. DPC latency spikes are often caused by bad, or badly implemented drivers. If your wireless adaptor is creating spikes in a range that cannot be solved by the 'dpc safety buffer' in the 'TCNear system settings', then there is a good chance that no firewire based audio interface will perform as intended on your system.
This has nothing to do with the Dice chipset itself.
..:Smiley Tongueroduct Specialist::..
Highlighted
Contributor - Level 2

Re: Seriously guys, this is no where Near TC quality.

Thanks for your reply Rune. It seems I was a bit hasty.

Using a better-looking firewire cable seems to work a lot better already.

I'll try to find a better driver for my wireless adapter.

Sorry for my rant-like behaviour.
Highlighted
Contributor - Level 2

Re: Seriously guys, this is no where Near TC quality.

I tend to agree with you, Steven.

My Konnekt Live is working quite nice lately for recording or live playing, but it's kind of sad when I try to play a tune in iTunes. Not one song will last without a dropout.

Out of curioucity, do you (Rune, or outher guys at TC) have a perfectly good working system without any dropouts, period? In that case, would you care to venture what systems you are using?

Please answer this question, because it could really help the whole community, I think!

Kind regards
Stan Janssen
Highlighted
Contributor - Level 2

Re: Seriously guys, this is no where Near TC quality.

Rune, could you answer Stan?

After quite a few days of spotless operation I'm now back in 'damn this thing' mode again. After a short while of using the 24D as the default audio output (for Chrome/Youtube) the audio stops, and the TC Near panel can't recognize the device until I reboot.

Do you have some tips for me? This not recognizing the unit is definitely something unique to the TC system; an Edirol FA-66 that I sometimes use does not have this problem.
Highlighted
Contributor - Level 2

Re: Seriously guys, this is no where Near TC quality.

Hey Steve and Stan...

Please post your system specs and which driver version(s) you have tried.

I am running with the latest beta and have no problems. You can see my specs below. It's an older (by current market standards) Centrino Duo HP laptop. It also has a lot of other "unnecessary" software on it because I use only one computer. No dual-boot, no hardware disabling (since a driver revision a year-and-a-half ago). I can make the Konnekt 24D do funny things when I overload the Firewire bus with odd peripherals like a Focus Enhancements Firestore drive but, for the most part, I have had no problems in recent memory. If you search my posts, you'll see that I've also installed it on a few other systems and ran it through some torture-test-worthy situations without fail.

Anywho, post your specs, let's see what we can help you with.

JP
Konnekt 24D w/ latest official firmware & drivers HP Compaq nx9420 Laptop Centrino Duo 1.83GHz w/ 2GB RAM & ATI x1600 w/ 256MB RAM running Windows XP SP2 + external OWC Mercury Elite Pro (1394a/USB2 SATA/Oxford 934) DAW: Zynewave Podium Editor: Adobe Audition 3.0 Video: Adobe Premiere CS3
Highlighted
Contributor - Level 2

Re: Seriously guys, this is no where Near TC quality.

As mentioned, the DPC issue is not an issue with the TC hardware or driver. This is an issue related to other drivers on the system. As an example, my previous interface (FF400) starts crackling etc at spikes over 8-9000us. We can actually handle higher latencies than that using the DPC safety buffer. (I can test this with a spike inducer).
My personal systems include a MacBook Pro(also runs XP SP3), Acer Aspire laptop, a Carillion(XP SP2), and a Pentium D 3ghz machine (XP SP2). All of these work flawlessly with no dropouts. We also have a large number of test systems in house at this point.(not my department though).
I know that it is easy to see the Konnekt driver as the 'culprit', but when speaking of dropouts in particular it 'very' rarely is. This of course doesn't mean that you guys aren't experiencing some frustrating things, just that it is most likely not something that can be solved on out end by way of a driver update.
..:Smiley Tongueroduct Specialist::..
Highlighted
Contributor - Level 2

Re: Seriously guys, this is no where Near TC quality.

Great — Thanks Rune for clearing that up. I think we can all try to be more solution minded about the problems now, rather than expecting a solution from TC and ranting about it on this forum.

I will certainly be testing my own system a little more thoroughly. Is there such a thing as a Spike Checker for Mac?

Thanks again Rune!
Highlighted
Contributor - Level 2

Re: Seriously guys, this is no where Near TC quality.

I've been trying to get my Macbook c2d to work with Konnekt 24d for a year, but no luck; drop outs all the time. I tried with a macbook pro, and ta-taa...no drop outs.
Konnekt 24D (latest drivers & firmware) Macbook c2d 2.4ghz, 4gb ram OSX v. 10.6 Logic Studio 9