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Contributor - Level 1

umc404hd wont connect to my computer

ok so i got the umc404hd,downloaded all of the drivers and my computer will not recognize it. ive tried reintalling windows even. all my usb ports work, and ive tried every combination of unplugging and repluging it in 2.0 and 3.0. i have windows 10. ive put in 10+ hours into trieing to figure this out, i even replaced the unit once

gordonmelar Contributor - Level 1 2019-10-08

2019-10-08

umc404hd wont connect to my computer

ok so i got the umc404hd,downloaded all of the drivers and my computer will not recognize it. ive tried reintalling windows even. all my usb ports work, and ive tried every combination of unplugging and repluging it in 2.0 and 3.0. i have windows 10. ive put in 10+ hours into trieing to figure this out, i even replaced the unit once

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Rock Star - Level 3

Re: umc404hd wont connect to my computer

Hi Gordon ( @gordonmelar ), 

 

Welcome to the community.  What version of Windows are you running? What version of Behringer drivers?  What kind of computer do you have? Does it happen to be AMD Ryzen based? There's been some problems reported with that platform. 

 

Happy to help but need more info. 

Ken

 

If you want "Loud", then run a piece of sheet metal through a table saw. --Ivan Beaver
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Contributor - Level 1

Re: umc404hd wont connect to my computer

Hey thanks for the response @KenMitchell let's se

Windows 10

Driver 4.59.0 3-19

Lenovo desktop 

It is ADM ryzen based at least the graphics card is for sure

 

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Contributor - Level 2

Re: umc404hd wont connect to my computer

I'm also having a problem with my interface being recognised. Although I have the UMC204HD.

I'm running Windows 10

I've tried driver versions 4.38 and 4.59.

I've tried it on 2 different Windows 10 laptops.

The inteface powers on, but Windows doesn't recognise it.

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Superhero - Level 3

Re: umc404hd wont connect to my computer


@messyhead wrote:

I'm also having a problem with my interface being recognised. Although I have the UMC204HD.

I'm running Windows 10

I've tried driver versions 4.38 and 4.59.

I've tried it on 2 different Windows 10 laptops.

The inteface powers on, but Windows doesn't recognise it.


@messyhead 

Hi Tony, welcome to the forum.

 

Have you tried using a different USB cable? If you have a choice of USB 2.0 or USB 3.0 ports on your laptops, use the 2.0 ones.

 

Have a look in Windows Control Panel -> Device Manager to see if it is listed in the USB section as an unknown device. If so, try uninstalling it, then unplug it, reboot your laptop and try connecting it again.

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Contributor - Level 2

Re: umc404hd wont connect to my computer

My laptops only have USB 2.0 connections. I've tried 2 different cables.

I've also just tried it on my friends Macbook Pro, running OSX 10.8.5 Mountain Lion. If I go to the sound settings, should the interface be detected on a Mac and show as an Input device?

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Superhero - Level 3

Re: umc404hd wont connect to my computer


@messyhead wrote:

My laptops only have USB 2.0 connections. I've tried 2 different cables.

I've also just tried it on my friends Macbook Pro, running OSX 10.8.5 Mountain Lion. If I go to the sound settings, should the interface be detected on a Mac and show as an Input device?


@messyhead  

Yes the UMC204HD should be recognized by a Macbook Pro. If it doesn't work on either Windows or Mac PCs and you have tried a known-good cable, it sounds as though the interface itself could be defective. I suggest you contact your supplier.

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Contributor - Level 2

Re: umc404hd wont connect to my computer

That's what I was thinking. I had my doubts from the start as I bought it on an Amazon warehouse deal, so I'll return it and get a new one