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X-USB card not recognized in Mac OS or Windows

Hello!

 

I’m having an issue with my X32.

 

Today, when I went to record in the studio, the X-USB card did not show up in Logic, neither in the audio/midi setup. I tried different USB cables and different computers, no luck. I tried updating to the most recent firmware (3.11), still no luck. I have also tried to update the X-USB firmware, but wasn’t able to as it couldn’t be detected. I also tried another USB audio interface & keyboard, which worked.

 

I’m guessing it could be an issue with the physical card. Interesting enough, the Ethernet control still works. The console is still under warranty and has sat in my climate controlled studio for the past 2.5 years.

 

Any suggestions are appreciated, thanks in advance!

 

-Adam