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Contributor - Level 2

How do you make Midas DL32 fit into 3U rack spaces?

When I bought the DL32 stage box the specs said it would take up 3 units in my rack. To my surprise, it takes up 3 rack spaces plus it has rubber feet underneath, which take up space in a fourth rack unit.

Can any DL32 owners confirm if they are indeed using 4 spaces in their racks for the DL32, or if they perhaps have removed the feet, and if so, how? (They look glued on, and I am wondering about warranty if I remove them by force)

I wonder if Midas put those feet on, to make sure that there is nothing underneath the DL32 in order to secure proper cooling when the DL32 fan is running. That could be a reason why one should not remove the feet.

Randahl Contributor - Level 2 2020-04-20

2020-04-20

How do you make Midas DL32 fit into 3U rack spaces?

When I bought the DL32 stage box the specs said it would take up 3 units in my rack. To my surprise, it takes up 3 rack spaces plus it has rubber feet underneath, which take up space in a fourth rack unit.

Can any DL32 owners confirm if they are indeed using 4 spaces in their racks for the DL32, or if they perhaps have removed the feet, and if so, how? (They look glued on, and I am wondering about warranty if I remove them by force)

I wonder if Midas put those feet on, to make sure that there is nothing underneath the DL32 in order to secure proper cooling when the DL32 fan is running. That could be a reason why one should not remove the feet.

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Triber Contributor

Re: How do you make Midas DL32 fit into 3U rack spaces?

Hello @Randahl ,

My name is David Knighton with Midas support.  The rubber feet on the under side of the DL32 are held on with a medium adhesive.  You can pry them off fairly easily using a flat head screwdriver or a pair of pliers.  As @GaryHiggins suggested, a heat gun may help to soften up the adhesive.  Often, product that is rackmountable will come with rubber feet so you have the option to use it standalone on a table, desktop, or other flat surface.  Here at the support office, we took the rubber feet off of multiple units to save rack space.  Otherwise, the rubber feet will eat up about half a rack space or more per unit.  It's completely optional to remove them, and it will not void your warranty.

David Knighton Customer Solution Large Venue Specialist

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Superhero - Level 2

Re: How do you make Midas DL32 fit into 3U rack spaces?

@Randahl 

Hi, I'm using a Gator 4 space rack and use a 1 rack space power supply as the 4th item, I don't recall taking off the feet but I may have. I would not hesitate though. Probably careful slow use of a heat gun and and pull off or pry off with a pastic putty knife. Pretty sure it's just glue. I DID remove feet from my S16's for another rack situation There is still some space at the top, enough to see through on the 4 space and the DL is the lowest unit-maybe that makes a difference? I have not had any overheating issues that I am aware. The rack is presently under my M32 so not easily gotten to for me to look at and be sure. I will try to get at it later to see.

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Triber Contributor

Re: How do you make Midas DL32 fit into 3U rack spaces?

Hello @Randahl ,

My name is David Knighton with Midas support.  The rubber feet on the under side of the DL32 are held on with a medium adhesive.  You can pry them off fairly easily using a flat head screwdriver or a pair of pliers.  As @GaryHiggins suggested, a heat gun may help to soften up the adhesive.  Often, product that is rackmountable will come with rubber feet so you have the option to use it standalone on a table, desktop, or other flat surface.  Here at the support office, we took the rubber feet off of multiple units to save rack space.  Otherwise, the rubber feet will eat up about half a rack space or more per unit.  It's completely optional to remove them, and it will not void your warranty.

David Knighton Customer Solution Large Venue Specialist

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Contributor - Level 2

Re: How do you make Midas DL32 fit into 3U rack spaces?

Thanks for a very useful reply, David — that is good to know. 

It seems a bit unusual to me, that when buying a new, quality product, the first thing you do is to get out a heat gun to modify it, in order for the product to live up to its own specs of fitting into a 3 unit space.

Might I suggest Midas changes its design, so future stageboxes come with the four feet in a plastic bag, so people who do not place rack units in a rack, can optionally glue on the feet instead?

It would be so much easier to glue on the feet than for everyone else to remove them.

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Triber Contributor

Re: How do you make Midas DL32 fit into 3U rack spaces?

Dear @Randahl ,

I will definitely pass on the suggestion.  My thoughts on this, from a manufacturing perspective, is that having the feet as an optional accessory means adding one more item to the list of included materials for the packaging process.  It's easier for manufacturing to include it in the build process, rather than adding it in during the packaging process.  At the end of the day, the less items included in the package, the better, that way there's less of a chance something is missed.  I would agree that it would be better to include as an optional accessory, but it makes sense from a manufacturing perspective to do the opposite.  In retrospect, imagine the customer that prefers to use it standalone.  They could argue that they prefer the rubber feet attached.  It's a fair argument from either end.  

David Knighton Customer Solution Large Venue Specialist
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Contributor - Level 2

Re: How do you make Midas DL32 fit into 3U rack spaces?

Thanks for getting back to me David.
I certainly see your point about packaging. Perhaps this is a good subject for a customer survey to figure out, if most people use the DL32 in a rack or not? Since this stage box has a rack form factor, I suspect the majority of customers use it in a rack, but of course only a survey can tell for sure.

If Midas customers are divided 50/50 between using the DL32 in a rack or outside, I still think glueing on feet is the simpler customer task, compared to bringing out the heat gun to remove them.

If the majority is using the DL32 in rack, forcing the majority to use a glue gun to start using a brand new product is probably not the way to go.

Have a good day and take care in these challenging times
Randahl

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Re: How do you make Midas DL32 fit into 3U rack spaces?


@Randahl wrote:

Perhaps this is a good subject for a customer survey to figure out, if most people use the DL32 in a rack or not? Since this stage box has a rack form factor, I suspect the majority of customers use it in a rack


I would think that is an excellent idea. To be honest, in all of the years (7+) here on the forum, I don't recall anyone mentioning using these stageboxes as standalone. Most of us rack these in either flight cases or stationary racks. When we installed the 2 S16 in my church (in Jan 2013), I had to remove these feet (and muttered a bit when I did). I had to do the same with an NX3000D amp that I recently installed in the same rack.

 

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