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Contributor - Level 1

pro6 software update

Hi, I'm a user of midas products,
i own a pro6 and pro9 beautiful work machines.
I know very well that they have been on the market for a long time and have been replaced with more recent ones.
I think it tempts operators and companies like me, I still have many consoles of these both for their brand and for the quality and the way of using it very effectively.
My announcement is addressed to the music tribe group or whoever manages and programs the software of these consoles, please do not forget us that we still have them, release other updates for the software even if you have to pay for them, do not abandon the all the PRO series consoles would be a murder.

mak1 Contributor - Level 1 2020-04-09

2020-04-09

pro6 software update

Hi, I'm a user of midas products,
i own a pro6 and pro9 beautiful work machines.
I know very well that they have been on the market for a long time and have been replaced with more recent ones.
I think it tempts operators and companies like me, I still have many consoles of these both for their brand and for the quality and the way of using it very effectively.
My announcement is addressed to the music tribe group or whoever manages and programs the software of these consoles, please do not forget us that we still have them, release other updates for the software even if you have to pay for them, do not abandon the all the PRO series consoles would be a murder.

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Triber Contributor

Re: pro6 software update

Hi @mak1 

G2.6.1 is the latest and most likely will remain the last firmware for Pro3/6/9 consoles. The reason the ProX features a different audio engine, the DL571 (Neutron), is because the DL371 didn't have enough DSP to handle the new features we implemented.

It's worth mentioning that Pro3/6/9 consoles can be upgraded to a ProX, which includes new surface fascia, controls, MCs, and Neutron audio engine as well as extending the warranty to 10 years. 

Chase McKnight | Customer Solution Tour & Live Sound Leader, Music Tribe If you found my post helpful, go ahead and give kudos or mark it as a solution! Community Guidelines | FAQs
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Contributor - Level 1

Re: pro6 software update

Hi ChaseMcKnight, yes it is true the consoles have been in operation for 10 and more years, but given their very expensive initial cost I do not think it is right to abandon them, the upgrade to proX costs a lot and honestly on balance now it is not worth it, indeed I think that who did it 2 years ago made a huge mistake because it had a decidedly high cost, to then always find the same surface only changed of some buttons and functions, then now just arrived herritage model with cost as upgrade proX to accounts made of the surface alone, too much technology thrown out in a flash, little time to amortize the expense.
I think from my point of view that it is good to continue the upgrade of the pro models for those who still own them by solving some bugs and integrating more effects in order to have more choice, so the computing power is always limited to each specific surface model 3/6/9 (I don't want to go into details).
I think they want to completely end them but if it were it would be a bad idea.
Some might think that my thought is wrong because in doing so you don't buy new models, but it is not true at all, because if you have the need for jobs where different performances are required you always buy new machines.
And then the MIDAS brand has always been synonymous with quality, as long as the surfaces do not die completely, you must always keep them updated keeping in mind their potential.

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Triber Contributor

Re: pro6 software update

Hi @mak1 

Thank you for your feed back.  We will certainly take on board.  

From our perspective there is a fine line balance we must consider.  What you describe is not that dissimilar to iphones and computer technology... i.e. asking for the potential of upgrading a 6 year old device with hardware and software.  Just like Apple, there unfortunately comes a time when a cut off needs to be made to advance product development.

The last update for Pro 369 was around 2015 and marked a final firmware revision to account for minimal bugs & a stable platform whilst also maintaining compatibility with stageboxes.  The DSP is now utilised at maximum capacity so could never handle the features of G3.

As my colleague @Chase described.  A hardware upgrade is the only thing that allows this (i.e the Pro X). And, what might seem like minor changes to the surface actually transforms the console to one of the fasted channel access consoles on the market with software features that only the new dsp (Neutron) can handle.  We also introduced a 10 year warranty.  For Pro Midas equipment sold now, we therefor forsee continued support - both with hardware and software.  Unfortunately, Pro 369 missed that software boat, but we still look after hardware maintenance. 

Daniel Paine | Solutions Specialist, Music Tribe If you found my post helpful, go ahead and give kudos or mark it as a solution! Community Guidelines | FAQs