Play Electric Blue Screen

Contributor - Level 1
Hi, I am getting a blank blue screen when I power on the Play Electric. There was a firmware solution from before but the attachment is no longer downloadable. Does anyone have a solution that I could try?

Voicesupport 2 is consistently showing device "in use".

Re: Play Electric Blue Screen

Triber Moderator
Hey Amit,
Yikes that doesn't sound good at all! There is still one thing you can try - a factory reset. This will erase your previous settings and presets, but I guess if you're getting a blue-screen that you've already made peace with losing those. To perform a factory reset on the PlayElectric, you hold the "Back" and "Store" buttons while powering on the unit. If that still doesn't work, then your PlayElectric has a serious sickness and you should please get in contact with our support team to discuss bringing it back to life. Good luck!
Spencer Larsen - Testing Engineer @ TC Helicon, MUSIC Tribe. Our Support Team is always available for more urgent assistance.
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