Voicelive Rack blue screen

Contributor - Level 1
My Voicelive Rack suddenly froze during use and now it won’t boot anymore. When power up the unit it just remains in blank blue screen. uMod button has led indicator on, all other button leds are off and the unit does not respond to any buttons.

I have found from support forum similar issues and recovery SW boot images for other Voicelive family products, but nothing for Voicelive Rack. Could you post instructions on how to try to recover from this issue?
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Re: Voicelive Rack blue screen

Contributor - Level 1
Any help would be appreciated!
Or is my only option to ship this to service? Finland doesn’t seem to have TC Helicon service, do I need to ship this to Denmark?

Re: Voicelive Rack blue screen

Triber Moderator
Hey Erno,
It sounds like your VoiceLive Rack will require servicing unfortunately. Please get in contact with our support team, and they'll be able to determine the best place to send it. Good luck!
Spencer Larsen - Testing Engineer @ TC Helicon, MUSIC Tribe. Our Support Team is always available for more urgent assistance.