voiceworks plus notes mode not working

Contributor - Level 1
I have recently fired up my voiceworks plus again and have spent several hours trying to get the notes mode to trigger harmonies. I have tested with the editor software and can see the midi info coming in on the correct channel and even the notes on the virtual keyboard lighting up on screen however no matter which settings I try it is as if I have not played anything.

Everything else seems to work fine - such as scale harmony mode etc. I have tried triggering via usb midi through the editor and by hooking the keyboard directly to the VW plus with a standard midi cable but still no luck.
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