Hi @calli ,
I understand your frustrations. I have checked and Created a Support ticket and was able to do so.
I have also informed the right people to look into the issue. Please let me know if you have any further concerns.
Hi @nbafan99 ,
May I know which url you are trying to access when trying to create a service ticket?
Was it in this Community Support page? https://community.musictribe.com/t5/custom/page/page-id/CarePortalPost?caseType=&brand= If you are still unable to create a ticket, please let me know so that I can check our team and the system where the issue is coming from.
Issue with embedding YouTube new videos as well as embedded videos in the community.
Khoros is experiencing an issue with embedding YouTube new videos as well as embedded videos in the community. Their 3rd party provider is investigating the issue.
As soon as we have more information we'll provide an update. Khoros Incedent report can be seen here:
I'd like to grab this opportunity to acknowledge these people for their continuous support for the Community.
I will be sharing this to you every 2 weeks as we review how we are performing every fortnight.
Here are the top 5 posters for this fortnight:
Again, thank you for your continuous support and I hope that we continue to help each other in making the Community. I hope to see these guys again on the next fortnight and hopefully, even see new faces.
Let's keep supporting and acknowledging each other contributions, dont forget to give a Kudos and Accept as Solution on those replies helped you.
2.) Where is the best place to get updates (ideally not facebook.) If the answer is "musictribe.com" please be specific as to which part of the forums. (I know it's not your fault,) but I've only recently found out about "brand tribes" vs "customer tribes."
For updates and news about certain brands, I would suggest you follow the News Boards of the Brand you want notifications about. We are now moving to announce the latest news, updates and releases on these boards, like this reveal.