I have been trying to get assistance for a month now from Behringer. I put in a support ticket and they didn't call me or email me but they changed the status to resolved IT HAS NOT BEEN RESOLVED! I have also attembed at least 100 times at this point to call the ONLY number I can find anywhere for them and it is either busy or rings for 10 minutes then disconnects! Seriously does this company actually exist? We are losing money by not being able to use this equipment!