Thank you for getting in touch - please use the SUPPORT option at the top of this page to submit a technical support ticket so we can troubleshoot this further for you! It may be useful to include a recording/video of your synths behaviour.
Any of our Official Service Centre's can help facilitate your parts request. Please find your closest on the link below:
Thank you for getting in touch. You can simply connect your Crave to the MIDI Out of your Electribe 2, then the Crave will receive note information sent from the Korg controller providing they are on the same MIDI channel. Unfortunately as the Crave is analogue, it will not respond to filter CC messages - this must be controlled by the VCF cutoff on the Crave itself.
Thank you for getting in touch. This can be adjusted through the POLY > EDIT menu. The POLYPHONY option allows you to select the number of voices playing at any one time, so for example if you wanted to play just 2 voices you can change this setting to Mono-2 or Unison-2 depending on what style you are playing.
Have you ensured the MS-1 clock source is set to MIDI? This can be changed using the latest version of the SynthTool, linked below:
Avez-vous vérifié que la source d'horloge du MS-1 est réglée sur MIDI? Cela peut être modifié en utilisant la dernière version de SynthTool, liée ci-dessous:
I have replied to the case you submitted through our portal, however we would recommend using the latest version of the SynthTool to change the clock source. Simply connect your Crave to your computer via USB in order to access the features. The app can be found on the link below:
I hope this helps.
Thank you for getting in touch. This could be due to a number of issues. Providing you are getting signal into your mixer, connect to your Mac via USB and set USB AUDIO CODEC as your input device on your recording software. On later operating systems, sometimes security settings can 'block' input audio. To prevent this, do the following:
Go to your System Preferences, click Security & Privacy, then click Privacy. On the microphone tab, select the checkbox next to your recording software to allow it to access the inputs on an your mixer.
The best way to do this would be through the X-Touch Editor. Run your X Touch Mini is Standard MIDI mode and run the editor (this is only available on Windows currently). Here, you can then assign different CC values to your encoders/buttons to perform different actions within Ableton Live.
You can also run the device in Mackie Control mode, however this means the unit will respond to Ableton's implementation of the MC protocol rather than allowing you to adjust the messages being sent. I hope this helps.
Unfortunately the control knob 'Push' function is required in order to select your required loop, there is no other way of doing this. If you would like to discuss further with us regarding a fix for your unit, please submit a support ticket on the link below: