The tc-helicon.com domain is currently undergoing maintenance which is scheduled to wrap by the end of this week (2020-05-22). During this time the website may be unavailable.
This shouldn't affect the general operation of the GoXLR App or VoiceSupport 2, only their ability to check for the latest firmware updates.
We apologize for any inconvenience this may cause. Please report any issues in the support channels. Thanks for your patience!
Hi @Gambitpawn1 ,
Thanks for reaching out and voicing your frustrations, completely understandable. We recently discovered about every knowledgebase article from 2019 has been lost or deleted and we are working to rewrite them all, including the compatibility list for the Go Series. Here's the recovered article: https://musictribecommunity.powerappsportals.com/en-us/knowledgebase/article/KA-01740
Ha, shoot, I see now I wasn't listening hard enough. The 5th and two octaves above were tough to pick out! So that eliminates VL3 being somehow stuck in NaturalPlay or Key&Scale mode, and therefore temperment being the issue.
I copied your settings that I could see and tried it with a factory-reset VL3x but the pitch stayed stable.
We also thought perhaps a faulty pitch wheel. But the harmony moves with your sung note and even if the pitch wheel was out of calibration the pitch should stay constant.
Could you try moving the Smoothing parameter value up to 100% and then back down to 0% to ensure it's really doing what it's supposed to do. At 0% harmonies are fully pitch corrected. an 100% harmonies have no pitch correction. It's a very confusing parameter, barely talked about in the manual.
Lastly, are you able to connect the VL3x to a computer with VoiceSupport 2? If you could export send me a backup All Presets and Setup Data then I'll load it on a VL3x here at the office for further troubleshooting.
Hi @michaelrtm , thanks for considering the Blender to be a part of your classroom! The missing part of the puzzle here would be two products from our Go Series; the Go Guitar and Go Vocal. Both harness the power of a mobile device, iOS or Android, to process the signal and send it back to the Blender using a TRS 3.5mm aux cable. Here's a demo featuring the Go Guitar https://www.youtube.com/watch?v=yyQB2AmRKHk