That is a unfortunately situation, but it happens and we will be here to help you resolve this matter.
What you need to do first is to replace the 3 V battery present on the Main Frame of your TC 6000 MKII.
It is adviseble that the battery exchange is performed by someone who is confortable soldering or by a techician.
Please see the link below to acess our network of partners and service centers:
After the battery is replaced you should power the unit on, please do power off the unit in any ocasion, then submit a request via via the Community interface -> click on SUPPORT tab at the top of the page and then on "create ticket".
Provide the serial number for your Main Frame and the 16 digit restore present on your screen and we will reactivate your unit in no time.
Please adress the assitance request submitted in my name so I can deal with your request ASAP.
@Sphere Thank you for your contact.
Im sorry for any inconvinience,we are here to help and assit on anything you require.
In regard to your question there are two separted points regarding licenses when you update System 6000 to the MKII version
1-Any active licenses present on the MKI Frame will be also present on the MKII upgraded version
2- Upon update we offer two new licenses to our customers:
first we offer the Integrator license to allow our customer to integrate the MKII unit with a DAW
second we offer a license that the customer can choose from the following list:
VP8 Vari Pitch
If you efectively decide to go foward with your upgarde request the next step would be to open a new ticket via community.musictribe.com for that just press SUPPORT on the top part of the page and Log-in or Register.
I would also sugest to view the "How to create a care ticket" to have an overview on the matter.
I hope this would help you answering yoru questions and you if you any more queries please feel free to contact us via the ticket system mentioned above
Thank you very much for your contact.
Wish you all the best
Like Mike mention Phones are currently disconected so any support has to be done via the community, please see the link below:
This will allow you to manage and monitor your requests for assitance and of course allows us to send you resources direcly via e-mail.
Regarding your licenses when you submit the ticket please send the serial number of your Main Frame and adress that ticket to me so I can provide a quicker answer.
Thank you for your contact
Best Regards from the TC Tribers.
Im sorry if it took longer than expected to help you with this matter.
We are here for your customers and I will gladly help you on this matter and securely you will have you unit working in no time.
Can you please send via our portal, link will be below, an assitance request so we can ssit on this matter?